Privacy Policy

Last updated: March 2026

SAN Tools ("we", "us", or "our") operates the website www.santoolsme.com. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or make a purchase.

Information We Collect

When you visit our website, we automatically collect certain information about your device, including your browser type, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect information about the pages or products you view, what websites or search terms referred you, and how you interact with the site. We refer to this as "Device Information".

When you make a purchase or submit an enquiry, we collect your name, billing and shipping address, payment information, email address, phone number, and company name. We refer to this as "Order Information".

How We Use Your Information

We use Order Information to fulfil orders, process payments, arrange shipping, provide invoices, and communicate with you. We use Device Information to help us screen for potential risk and fraud, and to improve and optimise our website by analysing how customers browse and interact with it.

Sharing Your Information

We share your personal information with third parties to help us use it as described above. For example, we use Shopify to power our online store — you can read more about how Shopify uses your information at shopify.com/legal/privacy. We also use Google Analytics to understand how customers use the site — you can opt out at tools.google.com/dlpage/gaoptout.

We do not sell your personal information to third parties.

Cookies

Cookies are small data files placed on your device. We use cookies to remember your preferences, understand how you use our site, and deliver relevant marketing. You can control cookies through your browser settings, though disabling them may affect site functionality.

Data Retention

When you place an order, we retain your Order Information for our records unless and until you ask us to delete it. Device Information is retained for analytics purposes and is periodically purged.

Your Rights

If you are a resident of certain jurisdictions, you have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted. To exercise this right, please contact us using the details below.

Security

We take reasonable precautions and follow industry best practices to protect your personal information from unauthorised access, alteration, or destruction. All transactions are processed through secure, encrypted connections.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically.

Contact Us

For more information about our privacy practices, or if you have questions or would like to make a complaint, please contact us:

SAN Tools
Dubai | Sharjah | Ajman, UAE
Email: dubaisales@santoolsme.com
Phone: +971 4 552 1785 (Dubai) | +971 6 527 8090 (Sharjah) | +971 6 546 4244 (Ajman)